Terms of service

Overview

Welcome to Cotton & Crew! The terms "we," "us," and "our" refer to Cotton & Crew. Cotton & Crew operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cotton & Crew is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, and that you have given consent for any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services — including browsing our store or purchasing products — you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete, and that you have the right to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We make every effort to accurately represent our products in our online store. Please note that colors and appearance may differ from how they display on your screen, depending on your device and display settings.

All our products are made to order via print-on-demand. We do not warrant that the final product will be identical in every respect to how it appears in our store mockups and photos.

Product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or limit quantities offered to any person, region, or jurisdiction.

Section 3 — Orders

When you place an order, you are making an offer to purchase. Cotton & Crew reserves the right to accept or decline any order at its discretion. Your order is not accepted until we confirm it, and we must receive and process payment before an order is accepted.

Because our products are made to order, please review your order carefully before submitting — we are generally unable to accommodate changes or cancellations once production has begun. If we are unable to accept, must change, or must cancel your order, we will attempt to notify you using the contact details provided at checkout.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use, and not for commercial resale or export.

Section 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email. Unless stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges, which may apply depending on your location.

Prices in our online store may differ from prices offered through other channels. Promotions are governed by their own specific terms where applicable, which will take precedence over these Terms in case of conflict.

You agree to provide current, accurate billing and payment information, and to keep it updated so we can complete transactions and contact you as needed.

You represent and warrant that (i) your payment information is true, correct, and complete; (ii) you are authorized to use the payment method provided; (iii) charges will be honored by your payment provider; and (iv) you will pay all charges incurred, including shipping and applicable taxes.

Section 5 — Shipping and Delivery

All delivery times are estimates only and are not guaranteed. We are not liable for shipping delays caused by our fulfillment partners, customs processing, or any circumstances outside our control. Once an order is transferred to the carrier, title and risk of loss pass to you.

Section 6 — Intellectual Property

All content on our Services — including trademarks, designs, text, images, and graphics — is owned by Cotton & Crew, its affiliates, or licensors, and is protected by applicable copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, publicly display, or create derivative works from any material on the Services without our prior written consent.

Cotton & Crew's name, logo, and designs are trademarks of Cotton & Crew. Shopify's name and logo are trademarks of Shopify. All other trademarks on the Services belong to their respective owners.

Section 7 — Optional Tools

We may provide access to tools offered by third parties as part of the Services. We do not monitor or control these tools and provide access to them "as is," without warranties of any kind. Your use of any third-party tools is entirely at your own risk.

Section 8 — Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party site, and accessing them is at your own risk. Please review the policies of any third party before engaging in a transaction with them.

Section 9 — Relationship with Shopify

Cotton & Crew is powered by Shopify, which enables us to provide the Services to you. Any sales made through our store are made directly with Cotton & Crew. Shopify is not responsible for any aspect of sales between you and Cotton & Crew, including any injury, damage, or loss resulting from purchased products. You release Shopify and its affiliates from all claims arising from your purchases and transactions with Cotton & Crew.

Section 10 — Privacy Policy

All personal information we collect is subject to our Privacy Policy, and certain information may also be subject to Shopify's Privacy Policy. By using our Services, you acknowledge that you have read both.

Because our Services are hosted by Shopify, Shopify collects and processes personal information related to your use of our store to help us provide and improve the Services. Information you submit may be shared with Shopify and other third parties, potentially located in other countries, to provide services to you.

Section 11 — Feedback

If you submit feedback, ideas, or suggestions to us, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and publish that feedback for any purpose, including commercial use. You represent that you own or have the right to share this feedback, and that it does not violate any third party's rights. We are under no obligation to keep feedback confidential, compensate you for it, or respond to it.

Section 12 — Errors, Inaccuracies, and Omissions

Our store may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability. We reserve the right to correct these at any time, including after an order has been submitted, without prior notice.

Section 13 — Prohibited Uses

You agree to use our Services only for lawful purposes. You may not use the Services to: violate any law; infringe on intellectual property rights; harass or harm any person; transmit false or misleading information; send spam or unsolicited promotional material; impersonate any person or entity; or engage in conduct that restricts others' use of the Services or exposes us to liability.

You also agree not to: upload malicious code; reproduce or resell any portion of the Services; collect others' personal information without consent; use bots, scrapers, or automated tools to access the Services (including AI agents); or attempt to bypass our security measures. We reserve the right to suspend or terminate your account at any time if we determine you have violated these Terms.

Section 14 — Agents

This section applies if you use or deploy an "Agent" — any software that takes autonomous or semi-autonomous action on your behalf to access or interact with our Services.

Agents may not access our Services unless they: (i) identify themselves as an Agent in all requests; (ii) do not conceal that they are automated, including by mimicking human behavior or bypassing CAPTCHAs; (iii) respond truthfully when asked whether an interaction is human or automated; and (iv) do not attempt to bypass any measures we use to control Agent access. We may limit or block Agent access to our Services at our discretion.

Section 15 — Termination

We may terminate this agreement or your access to the Services at any time, at our sole discretion, without notice. You remain responsible for any amounts owed up to the date of termination. Sections that by their nature should survive termination — including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, and Indemnification — will continue to apply.

Section 16 — Disclaimer of Warranties

Information on our Services is provided for general informational purposes only. We do not warrant its accuracy or completeness, and any reliance on it is at your own risk.

Except as expressly stated by Cotton & Crew, our Services and products are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that use of our Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow these disclaimers, so some of the above may not apply to you.

Section 17 — Limitation of Liability

To the fullest extent permitted by law, Cotton & Crew, its partners, officers, employees, affiliates, and service providers — as well as Shopify and its affiliates — shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any product purchased through them, including lost profits, lost data, or replacement costs, even if advised of the possibility of such damages.

Section 18 — Indemnification

You agree to indemnify and hold harmless Cotton & Crew, Shopify, and their affiliates from any claims, damages, or liabilities — including reasonable legal fees — arising from your breach of these Terms, your violation of any law or third-party right, or your use of the Services.

Section 19 — Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full effect.

Section 20 — Waiver; Entire Agreement

Our failure to enforce any provision of these Terms does not waive our right to do so later. These Terms, together with any policies referenced herein, constitute the entire agreement between you and us regarding use of the Services, superseding any prior agreements or communications.

Section 21 — Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms without restriction or notice to you.

Section 22 — Governing Law

[These Terms shall be governed by and construed in accordance with the laws of [INSERT JURISDICTION — e.g., Tunisia, or your business's registered jurisdiction], without regard to its conflict of law provisions. You and Cotton & Crew consent to the jurisdiction of the courts located there for any disputes arising from these Terms.]

Section 23 — Headings

Headings in this agreement are included for convenience only and do not affect the interpretation of these Terms.

Section 24 — Changes to These Terms

We may update these Terms of Service at any time by posting changes to our website. It is your responsibility to review this page periodically. Your continued use of our Services after changes are posted constitutes your acceptance of those changes.

Section 25 — Contact Information

Questions about these Terms should be sent to us at:

"Cotton & Crew" Brand under Esperanza wholesale llc
support@cottonandcrew.shop
BUSINESS ADDRESS: 131 Continental Dr, Newark, DE 19713
BUSINESS PHONE NUMBER: 774 275 3372
BUSINESS REGISTRATION NUMBER: 61-2305043